Karen Hollis' Policies

For Readings

The Readings By Karen Guarantee

You are paying Karen to be psychic, and she is a very capable and competent reader. If Karen cannot read you for any reason, or if you find that your reading is not accurate, you must stop the reading within the first five minutes by telling Karen, and you will NOT PAY for the Reading. This happens very rarely. If you cannot be read there are no hard feelings. Disappointment perhaps, but not a problem. Keep in mind that if Karen cannot read you once she will not try to read you again. Karen does not seek to predict death or illness. Her readings are geared to allow you to achieve the best, highest outcomes in your life.

Appointments

Making an appointment for a reading by Karen is as simple as picking up your phone and calling 860•665•8024 between the hours of 9:00 a.m. and 7:30 p.m. Eastern Time. Messages are almost always returned within one day and the phone is frequently answered in the strictest confidence by Karen's husband, Mark. If you happen to share any personal information when making an appointment, Mark does not share this with Karen. Karen prefers to know as little as possible about you prior to your reading.

To guarantee a time for you at maximum convenience for your schedule, we highly recommend that appointments be made in advance of the readings. If you are booking more than one hour of time whether it be for yourself, or for yourself and another person, you will be asked for a credit card to hold your time available. Reminder calls for appointments at Karen's office are generally made a day in advance of the reading.

If you have a reading at a particular time, it is your responsibility to get to that appointment on time. Readings will not be pro-rated due to tardiness. Karen tries to ensure that she does not run any more than 10 minutes late at any time, and she is aware that your time is also precious. If you are late, then Karen's schedule is thrown off for the day as is yours.

Karen does not book appointments or readings with persons under the age of 18.

Cancellations and missed appointments

We know that things do come up at the last minute, be they emergencies, a need to reschedule, relatives drop in unannounced, someone you are caring for has a medical emergency, etc. Karen plans her day around service to you and others who wish to get a reading and if you have booked your reading in advance, you need to understand that there are others who were turned away for the time you had booked with Karen. Some people wait up to two weeks to get an appointment at a time that is convenient for them. If you cancel within 24 hours of your scheduled reading, we may well be able to book someone in who calls at the last minute, but chances are that we won't. Because Karen's time does have value and your time has value, you may be charged for the time Karen set aside in her schedule for you.

New customers who cancel or don't show up go on a list that we keep up to date. They will not be able to book another appointment with Karen without reserving their time with a credit card. This means that a second last-minute cancellation may be reflected by a bill to that card. People who do not call to cancel their appointments may be charged for the time they missed. If you don't want to see a charge on your credit card, please don't miss your appointment.

If you miss your appointment by more than 7 minutes, Karen reserves the right to accept a "walk-in" client if one shows up without an appointment.

If you cannot keep appointments you make, or are chronically late for appointments, then Karen is not the right intuitive for you.

If you are a convicted felon and serving time currently, Karen is not your psychic.

Mediumship

If you are booking a reading and are expecting or hoping for mediumship, you must book a one-hour appointment for that purpose. Karen does not guarantee that your loved one will communicate through her on demand. There are many factors that play a part, including length of time since your loved one has passed away as well as their own availability and willingness to exert the energy. It is only through the Grace of God that Karen is allowed to communicate with those who have passed over. Please inform Karen at the beginning of your appointment, and when booking, that you want mediumship. Karen will need the name and birthdate of your loved one. It is not necessary for you to bring a photo or object for Karen to see.

Snow Days

Karen reads on Mondays, Tuesdays, Thursdays and Saturdays. If snow will be closing down many businesses, Karen will move readings by one day to accomodate clients for a day where snow needs to be cleared. Thus, if your appointment is for 10:30 AM on Saturday, you will be moved to 10:30 AM on the next day, which is Sunday, unless you notify her otherwise. Thus, if we are "snowed in" on a Tuesday, simply plan to come on Wednesday at the same time you had booked for Tuesday.

If the Rocky Hill schools and town offices are closed for snow, Karen's office will be, too. Every effort will be made to call you and remind you of that, so please check your messages.

New Clients

If you come to Karen's office you will be asked to fill out a "new client form", which will be in Karen's waiting room on your arrival. If you book a telephone reading, we will request payment and address information in advance from you. If you book more than one hour, (with a friend or several friends), we may ask you for payment and address information to book your appointment in Karen's office. This information is not shared with anyone, sold to anyone or used in any way to determine what's in your future or past. We will occasionally send mail and/or email to our regular clients to tell them about special offers, and we use the information provided by you to book your readings more efficiently. If you refuse to give Karen this information, Karen reserves the right to not read for you. Karen's company is a business that is duly registered with the State of Connecticut and the town of Rocky Hill, and Karen is a reputable professional. You do not have to receive correspondence from Karen, but you do have to fill out the new client form. If there is an issue receiving correspondence, simply tell Karen "no correspondence, please." She will honor your wish to not receive any promotional material on her services.

Readings by Telephone

Phone Readings are scheduled in advance just like "in-person" readings. Phone readings are done at 8:15 p.m. and 9:15p.m. Eastern Time Monday - Friday for domestic callers. Karen cannot do earlier readings in the evening due to family obligations. You may book a half hour or an hour by phone. Please state how much time you would like when you call 860•665•8024. All phone readings are paid for by credit card. You may make arrangements to pay in advance by check, but no readings will take place until your check has cleared. Phone readings are equally as accurate as "in-person" readings. There is no "magic" in touching the cards, although Karen loves to meet her clients in person when time and distance allow. Karen will shuffle the cards and amaze you with her acumen.

All phone readings will require a credit card to reserve your time. If you do not cancel 24 hours in advance of your reading, except for in extreme circumstances, you will be charged for the time Karen set aside in her schedule for you.

Missing Animals:

Karen is a very accurate remote viewer, and although she loves animals, she does not remote view missing animals. If you need to find a missing animal, please call on a psychic that specializes in animal communication. We recommend Donna Velardi of Zodiapet. Thank you for your understanding.

Taping of Readings:

Karen does not allow her sessions with you to be recorded. She understands that for many people in her profession this has been allowed in the past, but times have changed and your reading is held in strict confidence. Were a session to be recorded and to get into the hands of others, it would jeopardize the client confidentiality that Karen so dearly values. For a reading in her office, Karen offers pads and pens to take notes with and you may ask her to repeat anything you need to make note of. Please do not ask Karen if you can record! Thank you for your understanding.

Methods of Acceptable payment:

Readings are $50 per half hour, $100 per hour.
We accept Visa, Mastercard, Discover, and cash in the office. By phone, credit card or cleared check in advance of the reading. Thank you! Call Readings By Karen at 860•665•8024 between 9:00 a.m. and 7:30 p.m. Eastern Time to make an appointment.

For Classes

Karen offers a variety of classes, including classes in understanding and learning to read the Tarot, at both the beginner and advanced levels. Both her "Beginner Tarot" class and her advanced Tarot class entitled "The Fools Journey & The Tree of Life" are being developed at this time for future online learning format for downloading. You may take these classes now in person at her office in Rocky Hill, CT. Please click on the link for future classes.

Karen also offers classes on how to use your unique ability to manifest the good things that you desire in your life. This class is called "Manifest a Miracle - Make a Magic Candle." Karen purports that candles have been used for many years to send "prayers" to the divine for intercession, and that you can harness this "magick" for yourself for the good. Keep an eye on Karen's classes page for future classes!

For those who are interested in taking a class on how to speak with those who have "crossed-over," Karen recommends her" Beginner class on Mediumship". She will work with you to understand how the communication works and the dedication that it takes to make this seemingly impossible communication a reality.

Many of Karen's readings are centered around relationship issues. Karen is not a licensed therapist, and does not pretend to be one. However, she does offer a course in human relationship entitled "Goddess Training" which is focused on helping women to make better intuitive choices based on information they receive thru online dating sites, introductions, etc… If you need to know what questions to ask to find out if a person is ready for commitment and lasting love, then "Goddess Training" is for you! Gain self-confidence through guided meditation in this class!

If you are interested in taking a class, please call 860•665•8024 and indicate your interest. At that time you will be asked for a credit card to reserve your spot in the class. Karen's class sizes are limited, so you may expect to be charged in full upon the completion of the first class unless you make other arrangements with Karen.

You may pay for a class with the credit card or debit card you used to reserve the class or you may pay in cash. Payment is due at the first class in the series unless you have made other arrangements with Karen. Payment arrangements are available, but all classes in an (7) class series need to be paid in full by the (3rd) class.

It is anticipated that you will show up for the entire course that Karen is teaching and that, if you need directions you will use this website to ensure that you get to class on time. Karen will start classes at the scheduled time and will not wait for a student who is running late to be fair to those who are on time.